At Heritage, we’ve always believed that tradition and innovation can share the same table. This month, we took a bold step forward by integrating Square’s new AI-powered menu ordering system into our workflow—and it’s already changing the way we serve.
🗣️ What Is Square’s AI Menu Ordering?
On October 8th, Square launched its biggest food and beverage platform expansion to date. The headline feature? AI-powered voice ordering that lets customers place orders using natural language—whether they’re calling in, ordering online, or interacting with a kiosk.
This isn’t just a chatbot. It’s a smart assistant that understands requests like:
“I want the Birria Burger, but no onions—and can you make it extra spicy?”
It handles substitutions, dietary preferences, and even upsells with context-aware suggestions. And yes, it speaks diner.
🍳 How We Implemented It at Heritage
We’ve integrated Square’s AI into our online ordering profile, which now syncs with our full menu—from Eggs and Parfaits to Mexican and Low Carb options. Here’s what’s changed:
- Phone orders are now handled by AI during peak hours, reducing missed calls and freeing up staff.
- Online guests can ask for specials, customize dishes, and get instant responses—without scrolling through endless dropdowns.
- Menu updates push live instantly, so when we launch something like Pumpkin Pie Stuffed French Toast, it’s available across all platforms in seconds.
Behind the scenes, Square’s AI assistant also helps us:
- Forecast demand based on weather and local events
- Suggest staffing adjustments
- Track ingredient usage more accurately
💬 What Customers Are Saying
We’ve already heard from regulars who love the speed and clarity of the new system. One guest said:
“Ordering online felt like texting a friend who knows the menu inside out.”
That’s exactly the experience we’re aiming for—personal, intuitive, and unmistakably Heritage.
